“The business world is uniquely positioned to help us choose the path of human connection, dignity, and abundance. It doesn’t sacrifice profitability, revenue generation, or innovation.” ~ Claudette Rowley
Early on in this co-hosts career, I worked for one of the best oral surgeons on the east side of Seattle. We enjoyed a healthy business culture with open communication and recognition for hard work and achievement.
A new partner came on board, and everything changed. A tremendous shift in the business culture created a rift in the communication and recognition we enjoyed. One of the changes the new doctor implemented almost immediately was a decrease in employee benefits.
It wasn’t long before the team became confused, since there had been little explanation of “why” the changes. Morale was dropping, and we requested a sit-down meeting so the doctors could answer questions and clarify their decision. We were delighted to learn time had been blocked out of the busy surgical schedule for the very meeting we requested.
Just as the meeting was to begin, the doctors slipped out the back door and went to lunch. Immediately the office manager came in to act as voice regarding the changes.
The manager attempted to mediate, but there was no resolution to our concerns. The team felt betrayed. Not only had we lost benefits without knowing why, our employers lacked courage to defend their decision.
Eventually, morale bottomed out. Myself and a few other “dream” team employees left.
If only these doctor-leaders had known about Claudette Rowley’s book, Cultural Brilliance!
As our most recent guest on Life Mastery Radio, Claudette made this co-host wish for do-overs at that surgical practice. She has developed a system to create brilliance in the culture of any organization by looking deep into the DNA of the business.
Claudette explained how a contrast between two cultures she worked in made her curious about how to change the toxic cultures of some businesses; and how to create a brilliant culture in every business.
A toxic organization has some, or all, of these characteristics:
- Asking for more data, then not acting on the results
Conversely, a brilliant organization has these characteristics:
- Potential is harnessed in people and systems
- Adaptable to change
- Low levels of stress
- High levels of innovation
- Reframe mistakes as opportunities
“Consciousness of any company can be increased, and must be done internally with self-awareness, assessment, and feedback. Mindset drives behavior” ~ Claudette Rowley
Our entire interview with Claudette was eye-opening. She taught us about balancing emotion with logic in any professional setting.
“Follow the logic, and drop your own biases. Pretend you’re new to the workplace or organization. What would you notice about the culture?” ~ Claudette Rowley
A brilliant interview about brilliant ideas to implement with a desired outcome of a brilliant culture.
You can find Claudette’s book here: Cultural Brilliance
You can find a podcast of her interview here: Life Mastery Radio